A Grubhub driver has been snapped eating a customer’s food in front of a restaurant as he was about to set off and deliver it.
Martin Luzanilla, CEO of Mexihana’s Hibachi Grill in Long Beach, in the US state of California, told how he spotted the Grubhub driver eating the meal he had just collected from that he was supposed to deliver.
Grubhub is an online platform for food ordering which works with different restaurants that put their menu on the application.
Martin told local media: “I noticed that he was untying the bag and started chowing down on the food.
“I went outside and I was like ‘What the hell are you doing?’ And he’s like, ‘Oh, this is my lunch.’ So I said, ‘I’m sorry. If that’s your food, I’m very, very sorry.'”
But he said when he went back in to check he found it was actually a customer’s food that he was enjoying.
Martin said he then called the customer, warning him not to eat the food delivered by the driver.
He added: “I just said ‘I’m actually making your food right now and I’ll be personally delivering it to you.”
Martin then attacked Grubhub, saying: “Grubhub complains to us saying ‘Hey, you know what, this customer didn’t get enough shrimp, or this customer didn’t get his fried rice, or this customer didn’t get his garlic noodles – well, of course!
“Your drivers are buffeting on our food! So who pays for it? We do.”
Grubhub said in a statement to local media: “The vast majority of our orders are completed without incident or complaint, and when things don’t go as planned, we work hard to make things right.
“Upon hearing of this situation, we took immediate action and suspended the driver from our platform.”